Close this search box.

Privacy Policy

We respect your privacy rights. This Privacy Policy applies only to the web sites and software applications owned (however accessed and/or used, whether via personal computers, mobile devices, or otherwise) controlled by Rockstep Solutions, Inc. (collectively “Rockstep,” “we,” “our” or “us”) or other interactive features that are accessible or downloadable through the web sites owned or controlled by Rockstep. The purpose of this Privacy Policy is to disclose to you what information we may collect on the software application(s), the website and its “Services”, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you may have regarding our collection, use, and disclosure of such information.


When you register for Rockstep we ask for information to enable us to provide the Service to you. By using the Service, we may collect personal information including your names, image, email address, telephone number, postal address, and/or password. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Rockstep uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact and research.  To protect your personal information, users registering at the website must also enter a user name and password.

When you submit your personally identifiable information on this website, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.  If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.

The information you provide may be used by us to create and deliver to you our newsletters, catalogs or surveys, or other communications containing product information, promotions or information concerning your order.

We may use the information you provide in aggregate form for internal business purposes, such as generating statistics and developing marketing plans.  We will not sell or rent your personally identifiable information to third parties without your consent, except as disclosed in this Privacy Policy.

We may collect, store or accumulate certain non-personally identifiable information concerning your use of this website, such as information regarding which of our pages are most popular.  We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.  We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.


We may collect information about your hardware, including where available your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers, as well as for credit fraud protection and risk reduction. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.  Except as otherwise disclosed in this Privacy Policy, we will not use IP addresses in combination with your personally identifiable information without your prior consent.


A cookie is a small amount of data which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive.

Cookies are required to use the Rockstep website and/or software applications. We use cookies to record current session information, when you access our website we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your hardware. They help us to improve our website and to deliver a better and more personalized service.  The cookie will be stored on your hard drive until you remove it.  We may also use temporary or “session” cookies to help you shop.  These cookies will expire when you leave the website.  You can have your browser notify you of, or automatically reject, cookies.  If you reject our cookies, you may still use our website, but you may be limited in the use of some of the features.  Some of our business partners may also use cookies on our website.  However, we have no access to, or control over, these cookies and do not accept responsibility for such use.

When you visit this website, or view one of our emails, we may use pixel tags (also called “clear GIFS” or “clear graphics interchange formats”), tracking links and/or similar technology to note some of the pages you visit on our website and personalize your experience.  We may also use pixel tags to determine what types of e-mail your browser supports.  We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Location-Based Services. We may collect, use, and share (with Rockstep partners, service providers and licensees) precise location data, including the real-time location of your mobile or fixed location device.


Rockstep uses third party services and hosting partners to provide the necessary hardware, software, networking, storage and related technology required to run the software application(s), the website and its “Services”. Rockstep owns the code, databases and all rights to therein. Rockstep will apply reasonable safeguards to help protect and secure your personal information. However, no data transmission over the Internet, or wireless transmission, or electronic storage of information can be guaranteed to be one hundred percent (100%) secure.


Rockstep may disclose personally identifiable information under certain circumstances to any member of our group.
We may also disclose personally identifiable information to third parties in certain situations, including but not limited to:- In the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets;- If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers may be one of the transferred assets;

– to comply with subpoenas, court orders, legal process or other valid law enforcement measures; to comply with a legal obligation; at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing the Web Sites and applicable laws; to protect the legal rights, interests, or safety of the Web Sites, our users or others; or when your actions violate the Rockstep Terms of Service. Such disclosures may be carried out without notice to you.


RockStep software application(s), the website and its “Services” may direct you to third party content or services. This includes links from advertisers, sponsors and partners that may use the Web Sites’ logo as part of a co-branding agreement. These other web sites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. This privacy policy applies only to the information we collect on this website.  If you visit a web site that is linked from our software application(s), our website and our “Services” you should consult that web site’s privacy policy before providing any personal information.


We may revise this privacy policy from time to time.  Changes made to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.  As we may make changes at any time without notifying you, we suggest that you periodically consult this privacy policy.  Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is collected.


You have the ability to review, change and correct the personally identifiable information you provide us.  If you are a registered user, you can change your personally identifiable information at any time by logging into Climb and modifying your settings.  If you are a registered user, you may also request that we remove from our databases the information you provided when you registered at the website by emailing us at  If you are not a registered user, but have provided personally identifiable information to use, you may make changes to your personally identifiable information by emailing us at


When you register or place an order at this website, you may opt out of receiving future email communication from us.  You may change your email preferences at any time by revising your profile, clicking the “unsubscribe” link at the bottom of each email you receive from us and following instructions provided or, if you do not have a profile, by emailing us at


Any questions about this Privacy Policy should be addressed to